Willow Glen is a walking neighborhood, and John's Salon works the same way: no rushing anyone through a chair, no script to read from. Whether you're in for a five-minute trim between errands or a longer color appointment, the person cutting or coloring your hair is paying attention to your hair, not the clock.
Nails get the same treatment down the hall. Consultations are part of the visit, not an upsell, because the best result comes from talking first and cutting second.